Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept the following forms of payment:
- PayPal
- Visa
- Mastercard
- AmEx
- Discover
DO YOU CHARGE ANY SALES TAX ON MY PURCHASE?
Sales tax is only applicable to purchases within the state of New Jersey.
WHAT IS MY SHIPPING FEE?
We offer free ground shipping on orders of $25 and more with US contiguous states delivery addresses . For orders of less than $25 with contiguous states delivery addresses, the flat shipping fee is $3.99. In all other instances, the shipping fee is based on order weight, dimensions, shipping method, and delivery destination. It is automatically calculated and displayed to customers before they can complete their purchase. If you have a multi product order, depending on product availability, we may split your order in parts and send them separately at no additional shipping cost to you.
WHAT SHIPPING CARRIERS DO YOU USE?
We ship our products via USPS, UPS, and DHL.
WHEN SHOULD I EXPECT THE DELIVERY OF MY ORDER?
Please read our Shipping Policy page for more details on how to calculate the estimated delivery day.
HOW CAN I CHECK THE STATUS OF MY ORDER?
You can always check the current status of your order from your My Account page. Just click My Account link in the website header or Login link at the footer (registration is required).
WILL I RECEIVE A CONFIRMATION WHEN I PLACE MY ORDER?
Yes, you will. Once your order is placed, you will receive the order confirmation email. If a few minutes have passed after you submitted your order and you still don't see the email in your Inbox, please check your Spam folder or just contact our customer representative at help@trueherb.com. The same email address will be used to notify you about other important changes in your order status.
HOW CAN I CANCEL MY ORDER?
Please contact us ASAP at 1-908-304-1560 or help@trueherb.com if you would like to cancel your order. If you wait and cancel your order AFTER it has been processed and shipped, your order will be processed as an unopened item return. Please read our Return Policy page for more details.
WHAT IS YOUR RETURN POLICY?
We accept returns of unopened and unused merchandise within 30 days of purchase. Please read our Return Policy for more details.
WHAT SHOULD I DO TO RETURN AN UNWANTED PRODUCT?
Please read our Return Policy for detailed information about how to return a product.
We handle exchanges on case-by-case basis. Please contact our customer support at help@trueherb.com for assistance with your order.